Step 1: Review your current contract
Re-read your existing contract before doing anything else. Check your notice period for cancellation, any early termination penalties, and what happens to keys or access codes. Send cancellation notice in writing and keep a copy.
Step 2: Choose your new provider before you cancel
There should be no gap in cleaning service, especially in a clinical setting. Source and select your new provider while still under your existing contract, so the start dates align.
Step 3: Walk your facility with the new provider
Point out every room and space in scope, any areas with special protocol requirements (patient records areas, procedure rooms), locations of supplies, and building access procedures.
Step 4: Communicate the change to your team
Let clinical staff and front desk know the company is changing, what the new schedule is, and who to contact with feedback.
Step 5: Evaluate carefully in the first 30 days
Do walkthroughs weekly for the first several weeks. Note any missed tasks and communicate them promptly — the standard you establish early shapes the service long-term.
Step 6: Formally end the prior relationship
Confirm in writing that the prior contract is terminated, retrieve all keys and access codes, and ensure outstanding invoices are settled.